Frequently Asked Questions
fanduel Philippines

fanduel automatically locks accounts after several consecutive failed login attempts as a security measure. This prevents unauthorised access attempts. If your account is locked, wait a short period before trying again. If the lock persists or you believe your account has been accessed without your permission, contact the support team immediately via live chat inside the platform or at [email protected]. Do not attempt to register a new account while your existing one is locked — that would violate the one-account policy.

OTP (One-Time PIN) is a one-use numeric code sent via SMS to your registered Philippine mobile number. fanduel uses OTP to verify your identity during registration and for security-sensitive account actions such as withdrawals or changes to your registered email or mobile number. OTPs expire within a few minutes — enter it while it is still valid. If you do not receive an OTP within 60 seconds, request a resend. Make sure your registered mobile number has signal or an active data connection. Keep your registered SIM card in your possession at all times to maintain account security.

Processing times vary by payment method. E-wallet deposits via GCash and Maya are typically credited to your fanduel account balance quickly once the transfer is confirmed on the e-wallet side. Bank transfers and online banking transactions may take longer depending on the bank and the time of day. Minimum deposit amounts vary by method and are displayed when you initiate the transaction in your account dashboard. If a deposit does not appear after the expected timeframe, contact support with your payment reference number.

Yes. Minimum deposit amounts exist and vary by payment method — the exact figures are shown in your account when you choose a deposit option. Maximum deposit limits may also apply depending on your account verification status and payment method. If you have set a personal deposit limit through the responsible gaming tools in your account, that limit takes precedence and will override higher transaction limits. Limits are there to help you manage your gaming budget.

Log in to your fanduel account and go to the Withdrawal section in your account dashboard. Select your preferred payment method — the same options available for deposits — and enter the amount you wish to withdraw in PHP. Before your first withdrawal is processed, KYC identity verification must be completed. Withdrawals are reviewed by the fanduel team, and processing times vary by method and by your current VIP tier. Higher VIP tiers benefit from faster withdrawal processing. If you have any issues, contact support at [email protected].

Live casino tables on fanduel are hosted by real human dealers broadcasting from professional studios via live HD video stream. You join the table through your browser or the fanduel app, place chips from your PHP account balance, and play in real time alongside other players. Available games include Baccarat, Roulette, Blackjack, Dragon Tiger, Sic Bo, and more. Tables run around the clock — there is always a seat available whether you are online in the evening in Quezon City or early morning in Davao. Visit the Live Casino page for current tables.

fanduel's slots library covers hundreds of titles across a wide variety of themes, payline structures, volatility levels, and bonus mechanics. You will find classic three-reel games alongside modern video slots with free spins, multipliers, and bonus rounds. All slot outcomes on fanduel are determined by certified Random Number Generator (RNG) systems — every spin is independent of the last and not influenced by previous results or account history. Browse the full slots collection on the Slots page. Minimum bet amounts per spin vary by game and are displayed before you start playing.

eBingo is the online version of the bingo game that many Philippine players are already familiar with from local venues. On fanduel, eBingo draws run at regular intervals — you purchase cards from your PHP account balance and the system automatically marks numbers on your cards as the draw proceeds. Wins are determined by completing set patterns on your card before other players. The format is straightforward and accessible. eBingo is available on both the fanduel website and the mobile app, so you can play from anywhere in the Philippines.

Log in to your fanduel account and navigate to your account dashboard. Your current VIP tier, point total, and progress toward the next tier are displayed there. Points update in real time as bets are placed and settled. If you recently placed a large wager but your points have not updated yet, give it a few minutes — settlement timing can vary depending on the game type. For example, a sports bet is settled after the event concludes, so points from that wager will appear after the match result is confirmed.

Promotions available to your account are listed on the Promotions page and within your account dashboard. Some offers are opt-in — you activate them before your qualifying deposit or wager. Others are applied automatically based on your account activity or tier. Always read the terms that apply to any promotion before opting in: these will specify the qualifying conditions, any wagering requirements, applicable games, and the period during which the offer is valid. fanduel does not publish specific bonus percentages, amounts, or wagering multipliers on this FAQ — check the Promotions page directly for current offer details.

Every fanduel account includes a set of responsible gaming tools accessible from your account settings. These include: deposit limits (daily, weekly, or monthly caps on how much PHP you can add to your account), session time reminders (alerts that notify you when you have been playing for a set amount of time), cooling-off periods (a temporary pause on betting activity), and self-exclusion (a longer-term suspension of your account). These tools are there to help you play within your means. We recommend setting a deposit limit as part of your initial account setup. Visit the Responsible Gaming page for full details.

Log in to your fanduel account and go to the Responsible Gaming section in your account settings. From there, you can set a daily, weekly, or monthly deposit limit in PHP. Once a limit is set, it takes effect immediately — you will not be able to deposit beyond that amount within the chosen period, regardless of your payment method. Increasing a deposit limit has a waiting period before it takes effect, which gives you time to reconsider. Reducing a limit or adding one takes effect right away. This asymmetric design is intentional — it is easier to restrict yourself than to extend your budget on the same day.