This Privacy Policy explains what personal information fanduel collects from Philippine players, why we collect it, how it is stored and protected, and your rights over your own data. Please read through this before or after registering your account.
These cards summarise our approach to your data. The full policy below contains the complete and binding detail for each area.
fanduel only collects information that is genuinely needed to operate your account — registration details, identity documents for KYC, transaction records in PHP, device and session data, and support communications. We do not collect information we have no use for.
Your data at fanduel is used to operate your account, process PHP deposits and withdrawals, verify your identity through KYC, deliver platform features, handle support requests, prevent fraud, and comply with our operational obligations.
fanduel does not sell your personal data to third parties. We share data only with service providers that support platform operations — payment processors for GCash, Maya, and bank transfers; identity verification services; and technical infrastructure providers — all under strict data handling agreements.
All data transmitted to and from fanduel is protected by SSL encryption. Account access is secured by OTP verification. Sensitive data including KYC documents and financial records is stored with access controls limiting which internal systems can retrieve it.
fanduel retains account data for the duration of your active membership plus a standard retention period following account closure. KYC documents and transaction records are held for the period required to meet our operational and security obligations. Data no longer needed is securely deleted.
As a fanduel player, you have the right to access the personal data we hold about you, request corrections to inaccurate records, ask about the data we retain, and request deletion of data no longer required for operational or security purposes. Contact support to exercise any of these rights.
This Privacy Policy applies to all users of the fanduel platform — including the website at fanduel.cv and the fanduel mobile application. By registering an account, you acknowledge that you have read and understood how fanduel handles your personal information as described in this document.
fanduel collects personal information through several channels. The categories of data we collect include:
The personal data fanduel holds is used specifically for the following purposes:
fanduel will not use your personal data for any purpose not described here without informing you and, where required, obtaining your consent.
fanduel applies multiple layers of technical and operational security to protect the data it holds:
fanduel retains personal data for as long as is necessary for the purposes described in this policy. In practice:
Data that is no longer required for any operational, security, or compliance purpose is deleted or anonymised. Anonymised data may be retained for aggregate platform analytics purposes without identifying any individual player.
As a registered player on fanduel, you have the following rights regarding your personal information:
Request a copy of the personal data fanduel holds about your account.
Ask fanduel to correct any inaccurate or incomplete personal data on your account.
Request deletion of personal data no longer required for operational or security purposes.
Ask fanduel what specific data we hold about you and how it is being used.
To exercise any of these rights, contact the fanduel support team via live chat inside the platform, or by email at [email protected]. We will respond within a reasonable timeframe. Some requests may require identity verification before they can be actioned.
The fanduel website and mobile app use cookies and similar local storage technologies to maintain your session, remember your preferences, and collect anonymised usage data for platform improvement purposes. The types of data collected through these mechanisms include session identifiers, device type, platform navigation paths, and page load performance metrics.
You may configure your browser to block cookies, but doing so may affect your ability to use certain features of the fanduel platform, including maintaining a logged-in session. The fanduel mobile app uses equivalent technologies to maintain app session state and deliver a consistent in-app experience.
fanduel may update this Privacy Policy from time to time. When material changes are made, registered players will be notified via in-platform notification or by the email address associated with their account. The revised policy will be published on this page with an updated "Last Updated" date.
Continued use of the fanduel platform following notification of a policy change constitutes your acceptance of the revised terms. If you have questions about any part of this Privacy Policy, reach the fanduel support team through live chat or at [email protected].
To request access to your data, submit a correction, or ask about your rights, contact the fanduel support team through live chat inside the platform.
Email: [email protected]
Questions Philippine players commonly ask about how fanduel handles personal information.
All gaming on fanduel carries real financial risk. No outcome is guaranteed. We encourage all players to set personal budgets and time limits and to use the responsible gaming tools available in every account. Visit our Responsible Gaming page for full details.